OB Case Report

Here's an excerpt from my case analysis for Organizational Behaviour, which demonstrates my ability to utilize effective conflict management techniques. In short, I was presented with a situation where disputes within the workplace had escalated into socioemotional (dysfunctional) conflict. Unlike constructive conflict, this dysfunctional conflict negatively affected the company's productivity, as well as product quality. However, by performing a thorough analysis of the situation, and contrasting various negotiation styles, I was able to provide several viable recommendations for conflict resolution.